What Features Should Your Field Service Management System Include?
Introducing the field service management software can be a game changer for your company. If you're searching for a relatively cheap way to maximize productivity and organize both internal and external processes. How does it look in practice?
Managing field services requires outstanding coordination, particularly if the company hires many employees. Using appropriate software, you can improve the quality and productivity of field service operations, and as a result - boost customer satisfaction and optimize field service costs. It puts asset management, inventory management, order management, customer success, and other aspects together, making the internal and external processes much smoother.
What are the fundamental aspects of field service management software? Let's look through its essential features to see how it can influence service management and service delivery.
#1 Task management
After accessing such a field service management app (also through mobile devices), the users should be able to easily manage all their work, verifying scheduled and rescheduled tasks or adding the new tasks by themselves. The task interface should be organized in an intuitive manner so that the users cannot overlook any information. It's worth enabling different sorting (list, tiles, etc.) to make it the most intuitive for them. Task prioritization (based on the deadlines or other variables) can help the field workers organize their work in a more efficient manner.
#2 Information Flow
The field service software should gather and store data to keep the technicians informed. After opening the tasks, the technician should be able to trace the evolution of a particular issue in order to fix it faster. The system should also automatically inform them what kind of equipment they need to fix it. This way, they can save precious time spent on trying to access the necessary information.
#3 Internal Communication
Logging into the cloud-based app, the technicians can easily access any coworker without knowing their contact data. Once information embedded in the task is not enough, they can reach out for missing data to different departments directly.
Field service software can be integrated with booking systems to make field service scheduling easier. The service requests can be processed automatically, basing on provided availability of the workers. Every change in schedule should get automatically updated in the task so that the user stay notified.
#5 Work Quality Control
A reliable field service management system should enable users to change task statuses once the work is done, but also to deliver additional information by adding comments and photos. This way, the supervisors can verify the quality of the field service. The members of field service teams, on the other hand, have the necessary data at hand in the case they switch tasks or replace someone.
Sophisticated FSM tools incorporating automation can be invaluable support for the field service managers that brings tangible benefits - particularly if you choose a flexible solution adjustable to the company's specifics. Once you find your provider, make sure to verify the aspects listed above! If you improve customer satisfaction.